Warranty and Return Policy
Remanufactured Printers Warranty
All PPS remanufactured printers come with a 1-Year Parts Warranty on all non-consumable printer parts. Consumable Parts – (such as fusers and pick up rollers) are covered for 6 months from the date of purchase and prior to the printer’s duty cycle. Warranty covers defects in product and workmanship only. This warranty does not include network support, computer support, or compatibility issues. This is not a service contract, on-site service is not included.
Remanufactured Parts Warranty
PPS remanufactured parts are covered for 6 months from the date of purchase and prior to the printer’s duty cycle. This warranty covers defects in product & workmanship only. This is not a service contract, on-site service is not included.
In the event a warranty claim is necessary, all warranty claims must be approved by the PPS Technical Department by calling 678-288-9494. Once approved, the repair part (or printer) will be shipped as a replacement only. The original part (or printer) is to be returned to PPS. Warranty parts/printers will be billed to customer’s account and credited only when the defective parts/printers are returned. Credit will be applied to warranty invoice only. Within the first six months in the event a printer’s issue cannot be resolved with warranty parts, a replacement printer may be issued. This will be at the discretion of PPS.
Items must be returned within 30 days of purchase in order to receive credit. All warranty items, new returns, and core returns must have an authorized RMA (Return Merchandise Authorization) number and be returned in the original packaging for credit. RMA numbers are obtained from the warranty/returns department. The RMA number must be on any paperwork and referenced on the outside of the box of all returns. The customer is responsible for damages incurred during shipping. Please pack carefully. Returns are subject to a 20% restocking fee and credit cannot be issued until the item is returned and inspected. Any special order items will be credited at our discretion.